NRC Health is excited to hear about your upcoming study!

We have a few short questions for you to fill out. If you would like more background information on what we are looking to learn from you, please hover over the question marks next to each question. Depending on your contract, you have access to different participant sources, which are detailed below. If you need assistance at any time while filling out this form, please reach out to your dedicated Customer Success Manager or refer to our Community Insights Frequently Asked Questions.

Online patient community studies: Patients opt-in through the Experience survey to join your Online Patient Community where they are invited to regularly participate in surveys. NRC Health manages your patient community dashboard and can filter potential survey participants based on certain criteria, like where they opted-in from and demographic information (gender, age, race, etc.). NRC Health sends applicable patients an email invitation using your organization’s branding to take the study with an opt-out option. Online patient community studies typically last around 5 minutes or 5-10 questions (keeping respondents’ fatigue in mind).

Studies using consumer panel, a link distributed by your organization, or an email list provided by your organization: These surveys typically last around 5-10 minutes or 15-25 questions (10-15 core questions and 5-10 demographic questions). For email list studies, NRC Health sends the individuals an email invitation using your organization’s branding to take the study with an opt-out option (email lists provided by your organization typically see, on average, a 2%-5% response rate).

All studies: Respondents can take surveys on either a computer, tablet, or smartphone device. The Customer Research team suggests a minimum sample size of at least 100 respondents for any study.

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1) We can survey a mix of participant sources. Please note that your contract will determine which sources you have access to. If you have questions about what is included in your contract, please reach out to your Customer Success Manager.

Online Patient Community: Patients opt-in to regularly participate in surveys distributed by NRC Health. NRC Health manages the Online Patient Community and sends surveys directly to opt-ins via email.

Consumer panel: NRC Health partners with consumer panel providers to help field our surveys and ensure quality responses. We request feasibility with the panel providers to determine how many completes we can expect to receive for each unique study, based on your specified demographic criteria (age, gender, insurance type, parents, etc.) and geographical area.

Link that your organization distributes: After programming the survey, the Customer Research team will provide a link that your organization distributes. You may place the link anywhere you would like to, such as a website, newsletters, patient portal/app, QR code, social media, emails sent by your organization, etc.

List provided by your organization: You securely send NRC Health a list of emails to survey. Those on the list must have opted in to receive communication from your organization (cannot be a list buy). This list could include patients, donors, employees, or community members.
2) Geographic targeting is only required for studies that include consumer panel respondents. NRC Health recommends allowing all respondents, regardless of geographic location, for all other sample sources.
3) Quotas will be set for consumer panel respondents to ensure the desired n-size is not exceeded. For all other sample sources, NRC Health recommends allowing all respondents who qualify to complete the survey to benefit the statistical reliability of the sample.
4) Online Patient Community: Let us know if we should target patients who opted-in through a specific location or who meet certain demographic criteria (e.g., age, gender, race, preferred language). If we don’t capture certain demographic or experience data that you want to use for targeting (e.g., income, parental status, recent ER experience), we can ask screener questions in the survey.

Consumer Panel: Let us know if any screener questions are required to help hone in on the right audience (e.g., age, gender, race, parent, insurance type, medical condition).
5) In order to field a survey in Spanish, we must have 50 or more potential respondents available to send the survey to who have a preferred language of Spanish.
6) Use this section to tell us about what you’re wanting to research. Please provide relevant information regarding the topic, facilities/competitors of interest, what problem you are trying to solve, how the data will drive decisions, etc.
8) Based on your study’s total n-size and the n-size of your requested segments, NRC Health will evaluate whether we can support your request when analyzing the results. Dependent on that, please note that we can accommodate showing the results for up to two segment groups in the results presentation (e.g., gender and age; income and insurance type; market and facility awareness). We recommend having no fewer than 100 respondents in a segment to ensure statistically reliable data. We can provide an Excel file with additional segments upon request.
10) When de-identifying a results presentation, we remove any identifying information such as the name of your organization, facilities, competitors, and/or doctors. We also remove any geographic or location specific identifiers. A de-identified presentation is not published or publicized anywhere for the public to see, but is shared internally or with other NRC Health customers upon request.