Thanks to COVID-19, the future of healthcare has arrived earlier than anyone expected. Healthcare consumers are suddenly experiencing new technologies like telehealth and online appointment-setting on a regular basis.
One domain of the industry, though, still lags behind: patient feedback. It’s long past time for health systems to bring their feedback operations into parity with the rest of their consumer experience.
In this whitepaper, NRC Health shows leaders how. They’ll learn:
- How to update survey methodologies to maximize response rates
- How to use open-ended questions to explore consumer sentiment in depth
- How to use this data once they’ve acquired it