Full appointment books and high volumes meant new patients often had to wait a long time, sometimes even months, for an appointment slot to become available. This left many potential patients feeling frustrated.
Leaders at Scottish Rite for Children (SRC) wanted to treat more patients without compromising on care quality, or on the time that patients had with their providers. To accomplish this, SRC’s leaders needed a way to assess their patient data, explore possible solutions, and take measured, strategic action. They found a way—through NRC Health’s Real-time Feedback solution.
Read the full case study to see why Real-time continues to be a vital source of strategic intelligence for leadership at Scottish Rite for Children.