Not just the numbers: Enriched insights
through Real-time Feedback
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University of Missouri Health Care (MU Health), a five-hospital health system with 602 beds and more than 200,000 patients every year, used the NRC Health Real-time feedback solution with rich patient experience data to make a compelling case for change among clinicians. By using NRC Health’s consumer intelligence, MU Health’s experience team was able to design custom coaching programs that achieved dramatic service improvements.
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