NRC Health’s Post

How can we truly treat someone as a unique individual in healthcare? Bryan Health is setting the standard by focusing on connection, listening, and partnership. Their Chief Nursing Officer, Lisa Vail, emphasizes the importance of communication: "To us, personalized care is delivered through positive communication and strong relationships, science and technology, best practices, and alignment with our commitment to equity, and that is the foundation that our personalized model for patient care stands upon." Dive into their inspiring journey of putting empathy into action and making every patient feel valued and heard! https://bit.ly/4atRYa6 #HumanUnderstanding #PatientCare

Discover Ryan Donohue's unexpected journey from brands like Cartoon Network and Sports Illustrated to becoming a healthcare innovator at #NRCHealth! His transition from marketing to product development showcases the power of adapting skills and embracing new challenges. Ryan's story reminds us of the importance of evolving narratives in healthcare to prioritize #HumanUnderstanding. Learn more about his inspiring career shift: https://bit.ly/3UKlxOq #HealthcareInnovation

📅 Mark your calendar for a live webcast with #NRCHealth and our partners at UCI Health on June 4! We’ll dive into results from an innovative nurse-provider rounding pilot program that significantly improved care team communication and elevated patient experience scores. PX leaders Brad Giafaglione, MBA and Justin Wang, MS will share strategies behind this forward-thinking initiative to bridge communication gaps, discuss challenges faced along the way, showcase successful outcomes, and answer your questions. Don't miss out on gaining valuable insights that could transform your approach to create a better experience for care teams and patients alike. Sign up today: https://bit.ly/3UHGpGn #HealthcareInnovation #PatientExperience #EmployeeExperience

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya Angelou. This powerful thought is at the heart of transformative healthcare interactions. Leah Evangelista, Chief Public Affairs Officer at Children’s Hospital Association, and Mindy Adams, Chief Creative Officer at BPD, emphasized the importance of empathy in healthcare during our recent Pediatric Collaborative. They challenged healthcare leaders to be mirrors, not microphones - reflecting the diverse and honest experiences of those they serve, rather than just broadcasting achievements. Check out the full insights from the 2024 Pediatric Collaborative and discover how empathy and authenticity are shaping the future of healthcare. https://bit.ly/3QKGw2w #HealthcareLeadership #EmpathyInAction #PediatricCare #ChildrensHealth #HealthcareInnovation

This #HospitalWeek we're recognizing care teams, hospitals, and health systems that go above and beyond to deliver exceptional care. At Penn State Health they're doing just that by infusing tools from the hospitality into patient care. During a recent Becker's Healthcare podcast, Linsey Stitt - Germak from Penn State Health and Ashley Nelson, MS, RN from #NRCHealth shared key strategies for elevating patient experiences, including human connection, adopting best practices, and meaningful interactions. Listen to the podcast for more insights! https://bit.ly/3Uz3wm8 #PatientExperience #HealthcareInnovation #HospitalityMeetsHealthcare

Google isn't just for directions—it's also a primary hub for healthcare reviews. In our recent nSight, learn how third-party platforms shape patient perceptions and how organizations can leverage Smart Requests to amplify their online presence. Let's navigate the digital terrain together- read the #nSight now at https://bit.ly/49hcz0w #DigitalHealthcare #OnlinePresence #PatientPerceptions #HumanUnderstanding

Join us for an insightful discussion on #HumanUnderstanding in healthcare at our Regional Summit in Seattle! Learn practical strategies to facilitate and measure Human Understanding and the power of focusing on what matters most to patients and care teams. This half-day event will connect you with other healthcare leaders and energize you to turn aspirations into action. Register now to be a part of this transformative experience! https://bit.ly/3wiSr02 #NRCHealthSummit #HealthcareLeadership

Together, #NRCHealth and The Governance Institute and are empowering healthcare organizations to thrive in today's complex landscape. By combining our unparalleled consumer and patient experience insights with TGI’s expertise in leadership and board governance, we’re revolutionizing healthcare. #HealthcareInnovation #PatientExperience #Collaboration

NRC Health associates took some time out of their work day to volunteer at The Cat House, which provides a safe no-kill shelter and adoption facility for cats in the Lincoln, Nebraska area. Volunteering is an important part of the NRC Health culture contributing to the community and building stronger relationships with colleagues at the same time. #havepurpose

Celebrate Nurses Week with a look at the transformative power of Magnet Recognition! Join us as we explore how ChristianaCare harnesses this exclusive designation to boost loyalty and elevate patient outcomes. In our recent Becker's Healthcare podcast, healthcare leaders highlighted: 🔍 The rigorous process behind Magnet Recognition, aligning caregivers for continuous improvement. 🏥 The impact: Magnet hospitals see 18% less nurse dissatisfaction and 20% lower mortality rates. 💬 Embracing interdisciplinary teamwork to drive exceptional patient care and experience. Discover how Magnet Recognition drives excellence in healthcare. Read more and tune in to the podcast at https://bit.ly/3UdQ3Qz #NursesWeek #MagnetRecognition #PatientExperience