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Discover how effective patient-family communication strategies are revolutionizing pediatric care at Children's Minnesota! Gain valuable insights from experts on how they've enhanced parental involvement and elevated their NPS despite facing challenges. "We connect and interact in those micro moments that make experience come alive for patients and families," shares Shanna McCann, CPXP, Patient Experience Coach at Children’s Minnesota. Don’t miss out on actionable strategies to enhance the pediatric patient experience- read the full case study now at https://bit.ly/3OL0uJt #HumanUnderstanding #PediatricCare #PatientExperience

Improving parental involvement for better NPS at Children's Minnesota - NRC Health

Improving parental involvement for better NPS at Children's Minnesota - NRC Health

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