To achieve consistency across hospitals and health systems implementing their own transparency programs, National Research has worked closely with industry-leading organizations and PhD data scientists to develop this best-practice methodology for converting CAHPS survey response data into online star ratings.
The paper discusses how to meet the following methodological requirements to ensure a provider-based transparency initiative that is accurate, simple, and objective:
Download the Best Practices Methodology white paper here!
FOR MORE ABOUT NRC HEALTH
Call 800.388.4264 or visit nrchealth.com.
Best Practice Methodology for Converting
CAHPS Survey Responses to Online Star Ratings
- Using robust samples
- Determining focus items
- Standardizing response scales
- Calculating the rating
- Including all patient ratings
- Calculating scores across survey types
- Publishing meaningful qualitative data
- Enforcing strict comment exclusion criteria