To achieve consistency across hospitals and health systems implementing their own transparency programs, National Research has worked closely with industry-leading organizations and PhD data scientists to develop this best-practice methodology for converting CAHPS survey response data into online star ratings.

The paper discusses how to meet the following methodological requirements to ensure a provider-based transparency initiative that is accurate, simple, and objective:

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Embracing Transparency:

Best Practice Methodology for Converting

CAHPS Survey Responses to Online Star Ratings

  • Using robust samples
  • Determining focus items
  • Standardizing response scales
  • Calculating the rating
  • Including all patient ratings
  • Calculating scores across survey types
  • Publishing meaningful qualitative data
  • Enforcing strict comment exclusion criteria